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Senior Technical Analyst

Information Technology [IT] – St Helier, Jersey
Department Information Technology [IT]
Employment Type Permanent


Reporting to the Head of IT Operations, the Senior Technical Analyst will be part of the team responsible for the global IT infrastructure, including two data centres and all regional offices.

The role will involve a significant portion of the post-holder’s time focussing on delivery of projects for the regions and the group as a whole. The role encompasses management of the provision of IT services covering Servers, Networks, Security, Citrix, Email, SQL Databases, Storage, Virtual Infrastructure, Telephony & the maintenance there of.  Beyond the project delivery, the post-holder will provide 2nd/3rd line support in relation to the above systems.



  • Provide an efficient and professional service to employees who are experiencing technical issues
  • Process & resolve 2nd/3rd line support calls
  • Be able to plan and execute project work including travel to regional offices
  • Understand and participate in business acquisitions involving migrating large quantities of data and applications and connecting new offices into the Estera network
  • Manage and maintain a large corporate IT environment
  • Continue to upgrade the entire estate to the latest and most efficient versions
  • And any other such duties that might be reasonably required for this role

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: (Be proficient in or good knowledge of)

  • ESX Server / VSphere / Vcentre – v5.5 to 6.5
  • Microsoft SQL server administration 2008 – 2016
  • Microsoft Server 2008 – 2016
  • Microsoft Exchange 2016
  • Microsoft SCCM
  • Active Directory
  • Mitel Telephony
  • Citrix XenDesktop
  • Dell KACE
  • Dell Enterprise SAN
  • Knowledge of Cisco switches, LANs, MPLS and WAN technologies
  • Knowledge of MDM and mobile solutions

Microsoft Qualifications preferred:

  • Microsoft Certified IT Professional (MCITP)
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Technology Specialist (MCTS)
  • Exchange Server, Configuring (preferred)
  • Windows Server 2008 (minimum) Active Directory, Configuration (preferred)
  • Windows Server 2008 (minimum) Applications Infrastructure, Configuration
  • Windows Server 2008 (minimum) Network Infrastructure, Configuration  
  • Microsoft Certified Systems Administrator (MCSA)
  • Implementing and Managing Microsoft Exchange Server 2016
  • Implementing, Managing and Maintaining a Microsoft Windows Server Network Infrastructure
  • Managing and Maintaining a Microsoft Windows Server Environment
  • Windows 10, Enterprise Desktop Support Technician

Additional Competencies:

  • An ability to build relationships quickly with a wide range of people with the confidence and credibility to work with senior people across the firm
  • Analytical problem solver
  • Proven communication, time management and organisation skills are essential
  • Supervisory/ team leading skills
  • Excellent interpersonal skills and project management skills
  • A client orientated and service driven approach

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  • Location
    St Helier, Jersey
  • Department
    Information Technology [IT]
  • Employment Type
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